At Aspect Hospitality, we recognise the importance of protecting your privacy and are committed to handling your Personal Data responsibly and transparently. This Privacy Policy (“Privacy Policy”) explains how Aspect Hospitality (India) Private Limited, having its registered office at 5th Floor, Mansionz One, Linking Road, Bandra (W), Mumbai-400050. (“Aspect Hospitality”, “we”, “us” or “our”), collects, uses, stores, discloses and otherwise processes Personal Data through its website www.aspecthospitality.in (“Website”) and in connection with your interactions with us.
The Website provides information about Aspect Hospitality and its portfolio of hospitality, restaurant and dining brands, including brand information, events, franchise opportunities and other hospitality-related experiences. The Website also enables users to contact us, submit franchise enquiries and subscribe to receive updates from Aspect Hospitality.
We shall protect your personal data, to keep it secure as per applicable privacy and data protection laws. It also describes the purposes for which we collect that personal information, the other parties with whom we may share it and the measures we take to protect the security of your data. It also tells you about your rights and choices with respect to your personal information, and how you can contact us about our privacy practices.
“You are advised to carefully read this Privacy Policy before using our website and other allied services.”
2. Data Fiduciary
For the purposes of the DPDP Act, Aspect Hospitality (India) Private Limited, having its registered office at 5th Floor, Mansionz One, Linking Road, Bandra (W), Mumbai-400050, shall be the Data Fiduciary in respect of Personal Data processed through the Website, unless otherwise expressly stated.
For privacy-related communications, you may contact us at:
This Privacy Policy applies to Personal Data collected or processed through or in connection with the Website, Contact Us and other enquiry facilities, franchise enquiries, event and private-event enquiries, newsletter and email subscriptions, communications with Aspect Hospitality, marketing and promotional communications, RCS, SMS, WhatsApp and similar electronic communications, used on the Website and other digital interactions expressly governed by this Privacy Policy.
This Privacy Policy does not apply to third-party websites, applications, reservation platforms, food-delivery platforms, social-media platforms or other external services accessible through links on the Website. Such third parties may have their own privacy policies and terms.
4. Website Consent and Authorisation
By accessing, browsing, using or otherwise interacting with the Website, and/or by voluntarily providing your Personal Data through any form, enquiry, subscription, communication or other facility available on the Website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, processing, storage, disclosure and other handling of your Personal Data by Aspect Hospitality in accordance with this Privacy Policy and applicable laws.
Where the Website requires you to provide specific Personal Data, including but not limited to your name, telephone/mobile number, email address or other contact details, you may be required to provide such information through a consent form, checkbox or other affirmative action. By submitting such information and providing the required consent, you expressly authorise Aspect Hospitality to collect, record, store, use, process and otherwise handle such Personal Data for the purposes specified in this Privacy Policy, including responding to your enquiries, providing requested services, communicating with you, sending service-related communications, and, where separately consented to or otherwise permitted by applicable law, sending promotional, marketing and commercial communications.
You acknowledge and agree that Aspect Hospitality may use and process your Personal Data for all legitimate and reasonably necessary purposes connected with the operation of the Website, its business, hospitality services, customer engagement, enquiries, events, franchise opportunities, marketing, promotions, communications, analytics, security, compliance and other purposes expressly specified in this Privacy Policy, subject always to applicable law.
Your consent shall extend to the collection, use, storage, processing and sharing of your Personal Data with Aspect Hospitality's affiliated entities, group companies, brands, service providers, technology providers, communication partners and other authorised third parties, to the extent and for the purposes specified in this Privacy Policy.
By clicking the relevant “Submit”, “Continue”, “Subscribe”, “Enquire”, “I Agree” or similar button, ticking a consent checkbox, or otherwise taking an affirmative action on the Website, you confirm that such action constitutes your consent to the applicable collection and processing of your Personal Data as described in this Privacy Policy.
Where applicable, the consent statement displayed on the Website may read as follows:
“By clicking on this link/button, you agree to our Terms & Conditions and Privacy Policy and consent to the collection, use, processing and sharing of your Personal Data in accordance with the Privacy Policy.”
The “Terms & Conditions” and “Privacy Policy” appearing in the above consent statement shall be hyperlinked to the respective pages on the Website so that you may review the applicable terms before providing your consent.
You understand and acknowledge that providing certain Personal Data may be necessary for Aspect Hospitality to respond to your enquiry, provide requested services, process your request or facilitate your interaction with the Website. Where consent is the legal basis for processing, you may withdraw such consent in accordance with the procedure specified in this Privacy Policy. Withdrawal of consent shall not affect the lawfulness of processing carried out prior to such withdrawal.
Nothing contained in this section shall be construed as permitting Aspect Hospitality to use or process your Personal Data for any purpose prohibited under applicable law. Aspect Hospitality shall process Personal Data in accordance with this Privacy Policy, the consent provided by you, and applicable data protection laws.
5. What Data do we Collect About You
Aspect Hospitality collects personal data for various purposes as outlined in this Privacy Policy. This Data includes, without limitation, the following categories:
Contact information: first and last name, email address, postal address, country, phone number and other similar contact data.
Financial Information: Payment-related information (where applicable), transaction details, billing information, mode and method of payment, spending preferences or patterns, and other similar data collected in connection with reservations, bookings, or services.
Technical Information: Information relating to your interaction with our website and digital platforms, including Internet Protocol (IP) address, browser type, device information, pages visited, session duration, and other usage data collected through pixels, and similar technologies, including information as may be required by applicable law enforcement authorities.
Service & Engagement Information: Details relating to your interaction with our services, including reservation details, inquiry records, participation in events, marketing programs, or promotional campaigns, and any preferences shared by you.
Feedback & Communications: Your reviews, feedback, queries, responses to surveys, and any communications or correspondence with us.
Transaction Information: Details such as date of transaction, amount, transaction history, and other related records pertaining to services availed by you.
Profile & Additional Information: Information such as age, date of birth, gender, nationality, occupation, dining preferences, special requests, and any other personal data voluntarily provided by you, including through forms, surveys, or interactions with us.
Product and service information: Your account membership number, registration information, and program-specific information, when you request products and/or services directly from us or participate in marketing programs.
6. How we Collect Your Data
We collect personal data through various means in order to provide and improve our services. The methods of collection include:
Information You Provide Directly: We receive and store any information you provide to us through our website, contact forms, reservation inquiries, email subscriptions, social media interactions, or when you visit our outlets, restaurants, or events.
Email Communications: We may receive information about your interaction with our emails, such as whether you open an email or click on any links (subject to your device settings). You may opt out of receiving marketing communications at any time by clicking the “unsubscribe” link included in our emails.
Information from Third-Party Platforms: We may receive certain information when you interact with us through third-party platforms such as social media channels, reservation platforms, or partner websites, subject to their privacy settings.
Information from Other Sources: We may obtain information from external sources such as marketing partners, analytics providers, or publicly available sources, to enhance and personalise our services.
Previously Shared Information with Affiliates: Where you have previously shared your information with our affiliated entities, brands, or business partners, and such sharing is permitted, we may receive such information from them. Any sharing of sensitive personal data will be undertaken only with your consent and in compliance with applicable laws. You have choices regarding how we collect and use your data.
Franchise Enquiries: The Franchise Inquiry form currently requests Full Name, Email Address, Phone Number, City of Interest, Brand of Interest, Investment Budget, F&B Experience and Additional Details. We may use this information to evaluate and respond to your franchise enquiry and communicate with you regarding potential franchise opportunities.
7. Use of Your Data
The personal data collected by Aspect Hospitality may be used for the following purposes:
to respond to your enquiries, requests, feedback and grievances.
to evaluate, process and respond to franchise enquiries and communicate with prospective franchise partners.
to respond to private, corporate, brand and social event enquiries and coordinate with relevant teams or venues.
to send newsletters, updates and information about Aspect Hospitality, its brands, experiences and events where you have subscribed or otherwise consented to receive such communications.
to share information with our affiliated brands, group entities, and service providers who assist us in delivering our services, subject to appropriate safeguards;
to provide you with personalised offers, promotions, and recommendations, and to enhance your experience across our website and services;
to operate, evaluate, and improve our business operations, website performance, and customer experience;
to analyse aggregated data to understand customer behaviour, preferences, and trends for business insights;
to conduct marketing and promotional campaigns, including providing privileges, benefits, and curated experiences based on your profile;
to communicate with you, including responding to your queries, feedback, complaints, or disputes, and to improve our services;
to enforce our website Terms of Use and other applicable policies;
to detect, prevent, and address fraud, security risks, illegal activities, and other potential harm or financial loss; and
to comply with applicable laws, regulations, and legal processes, or for any other purpose disclosed to you at the time of data collection.
8. Legal Basis for Processing
We process your personal data only where we have a valid legal basis to do so under applicable laws, including the Digital Personal Data Protection Act, 2023. These basis include:
Performance of Contract: Where processing is necessary to provide services requested by you, including managing reservations, responding to inquiries, and fulfilling service obligations.
Legitimate Interests: We may process your data where it is necessary for our legitimate business interests, provided such interests are not overridden by your rights. These interests include:
improving our website, services, and customer experience;
analysing customer behaviour and preferences;
communicating with you and responding to your requests;
providing personalised offers and promotions;
ensuring security, preventing fraud, and protecting our business; and
operating and improving our business and marketing activities.
Consent: Where required, we will obtain your consent before processing your personal data, particularly for:
sending marketing communications via email, SMS, WhatsApp, or other channels;
collecting and processing sensitive personal data; or
sharing your data with third parties for promotional purposes.
You have the right to withdraw your consent at any time.
Legal Obligation:
We may process or disclose your data where necessary to comply with legal or regulatory requirements, including responding to lawful requests from authorities.
In certain cases, more than one legal basis may apply to the processing of your personal data. Where we process sensitive personal data, we will do so strictly in accordance with applicable laws and only where a valid legal basis exists, including obtaining your explicit consent where required.
Where we process personal data on behalf of third parties (such as service providers or partners), we do so in accordance with their instructions and applicable legal requirements.
9. Minor’s Use
Aspect Hospitality’s website and digital platforms are not intended for use by individuals under the age of 18 years. We do not knowingly collect personal data from minors.
If you are under 18 years of age, you may access or use our website only with the involvement and consent of a parent or legal guardian.
In the event that we become aware that personal data of a minor has been collected without verifiable parental consent, we reserve the right to delete such information promptly.
10. Sharing of Your Data
Aspect Hospitality may share your personal data in the following manner, in accordance with applicable data protection laws and only to the extent necessary for the purposes outlined in this Privacy Policy:
Service Providers:
We may share your data with third-party service providers who assist us in operating our business and delivering our services. This includes providers of IT infrastructure, website hosting, analytics, marketing, customer relationship management (CRM), and communication services.
Such service providers are contractually bound to process your data only in accordance with our instructions and are required to implement appropriate security measures to protect your data.
Affiliated Entities and Brands:
We may share your data with our affiliated entities, group companies, or associated brands for the purposes of providing services, managing customer relationships, offering promotions, and improving customer experience across our hospitality offerings.
Marketing and Business Partners:
Where you have provided your consent, we may share your data with trusted partners for the purpose of offering you relevant promotions, collaborations, events, or services. Such partners will process your data in accordance with their own privacy policies.
Legal and Regulatory Disclosures: We may disclose your data where such disclosure is necessary to:
comply with applicable laws, regulations, or legal processes;
respond to lawful requests from government or regulatory authorities;
enforce our Terms of Use or other agreements; or
protect our rights, property, or safety, or that of our users or others.
Business Transfers:
In the event of a merger, acquisition, restructuring, or sale of assets, your data may be transferred as part of such transaction, subject to appropriate confidentiality safeguards.
With Your Consent or Direction:
We may share your data with third parties where you have expressly consented to such sharing or directed us to do so.
We ensure that any sharing of your personal data is undertaken with appropriate safeguards and only for legitimate purposes. Third parties receiving your data are obligated to handle it in accordance with applicable laws and their respective privacy policies.
Please note that third-party websites or services linked to or integrated with our platform may have independent privacy practices. We encourage you to review their privacy policies before sharing your data with them.
11. RCS, SMS and Other Commercial Communications
Aspect Hospitality may, where applicable, use RCS, SMS, WhatsApp and other electronic messaging channels to communicate with customers, subscribers, prospective customers and other individuals who have interacted with us. Such communications may include: promotional offers, new restaurant or brand announcements, events and experiences, marketing campaigns, invitations, service-related communications; and other communications permitted by applicable law.
Consent: For promotional communications where consent is required, we will obtain appropriate consent before sending such communications. Consent records may include the relevant mobile number/email address, date and time of consent, communication purpose, channel and other information reasonably necessary to demonstrate compliance.
Opt-Out: You may withdraw consent or opt out of promotional RCS/SMS/other communications through the unsubscribe or opt-out mechanism provided in the relevant communication or through the mechanism prescribed by the applicable telecom operator or platform. We will take reasonable steps to honour withdrawal requests and maintain appropriate suppression records.
Where third-party providers are used to send RCS/SMS/WhatsApp or other communications, relevant contact information may be processed by such providers solely for communication delivery, management, reporting or other authorised purposes, subject to applicable contractual and legal safeguards.
12. Data Security
Aspect Hospitality implements appropriate technical and organisational measures to protect your personal data against unauthorised access, misuse, loss, or alteration.
These measures include secure servers, access controls, and internal processes designed to handle suspected data breaches.
If you believe that your data has been compromised or misused, please contact us immediately at the email address provided in the “Contact Us” section below.
13. Data Retention
We retain your personal data only for as long as necessary to provide our services and operate our website, manage customer relationships and respond to your inquiries, comply with legal and regulatory obligations, resolve disputes and enforce our agreements and protect our legitimate business interests. Retention periods may vary depending on the nature of the data and the purpose for which it is processed. Even after deletion, certain data may be retained in backup or archival systems for legal, tax, audit, or regulatory purposes.
14. Where Your Data is Stored
Your data may be stored and processed on servers located in India or in other jurisdictions where our service providers operate.
If your data is transferred outside your country of residence, we will ensure that such transfers are carried out in accordance with applicable data protection laws and that appropriate safeguards are implemented to protect your data.
Where required, such safeguards may include contractual protections or your explicit consent.
15. Your Rights and Choices
Subject to applicable laws, you may have the following rights regarding your personal data:
Access and Confirmation: Request confirmation of whether we hold your data and obtain a copy of it.
Rectification: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your data, where legally permissible.
Restriction: Request limitation of how we process your data in certain circumstances.
Objection: Object to certain types of data processing, including direct marketing.
Withdrawal of Consent: Withdraw consent where processing is based on your consent. To exercise any of these rights, please contact us using the details provided in the “Contact Us” section. We will respond to your request within a reasonable timeframe, in accordance with applicable laws. In certain cases, we may not be able to fulfil your request where we are legally permitted to retain or process your data.
16. Data Protection Safeguards
Aspect Hospitality takes appropriate steps to ensure that your personal data is processed in accordance with this Privacy Policy and applicable laws. We implement suitable safeguards, including contractual protections with our service providers and partners, to ensure that your data is handled securely and only for permitted purposes.
17. Severability
If any provision of this Privacy Policy is found to be invalid, illegal, or unenforceable by a court or competent authority, such provision shall be deemed modified or removed to the extent necessary. The remaining provisions of this Privacy Policy shall continue to remain valid and enforceable.
18. Changes to this Privacy Policy
Our business and services may evolve over time, and this Privacy Policy may be updated accordingly.
We may notify you of significant changes through our website or other appropriate communication channels. Unless stated otherwise, updates will become effective as soon as they are published on the website.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle and protect your data.
19. No Guarantees
While this Privacy Policy states our standards for maintenance of Data and we will make efforts to meet them, we are not in a position to guarantee these standards. There may be factors beyond our control that may result in disclosure of data. As a consequence, we disclaim any warranties or representations relating to maintenance or nondisclosure of Data. Such information will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005 or any other law for the time being in force. Appropriate security safeguards are in place to protect your data.
20. Accuracy of Information
You are responsible for ensuring that the Personal Data provided by you is accurate, complete and up to date. If any information provided by you changes or is inaccurate, you may contact us to request correction or updating.
21. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of India. Subject to applicable law, courts and competent authorities having jurisdiction in Mumbai, Maharashtra shall have jurisdiction in relation to matters arising from this Privacy Policy
22. Contact Us and Data Protection
If you have any questions or complaints about this Policy, our privacy and information handling practices, you can contact us here
